INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Absolutely! We take pride in delivering an exact match to the product you see in the picture. Our commitment to quality extends to accurate representation, ensuring you receive the same style, color, and design showcased online. Shop with confidence, knowing your expectations will be met with every purchase.

Where can I view my sales receipt?

To access your sales receipt on Nylara, log in to your account and navigate to the "Orders" section. Locate the specific order for which you need a receipt and click on it. You'll find a printable version of your sales receipt, containing all the necessary details, such as itemized products, quantities, and payment information.

How can I return an item?

Returning an item with Nylara is easy. Log in to your account, go to the "Orders" section, and select the order containing the item you want to return. Click on the item, and if eligible for return, you'll find an option to initiate the process. Follow the prompts, provide necessary details, and our system will guide you through the hassle-free return process.

Will you restock items indicated as “out of stock?”

Certainly! We're committed to keeping our inventory stocked. For items marked as "out of stock," you can set up a notification. Simply visit the product page, click on the "Notify me when available" button, and you'll receive an alert as soon as the item is restocked. Thank you for your patience!

Where can I ship my order?

You can ship your order to any valid address during the checkout process. In the "Shipping Information" section, enter the desired delivery address. Ensure all details are accurate, including the country and zip code. Select the preferred shipping method, and your order will be dispatched to the specified location upon completion of the purchase.

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